Welcome to Flowers Edgware, your trusted online flower delivery service in Edgware and the surrounding areas. These Terms & Conditions ('Terms') govern your use of our website, your placement of flower orders, and all related transactions accepted through our platform. By accessing our website and placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding. These terms apply equally to all customers based in Edgware and surrounding regions.
"We", "us", and "our" refer to Flowers Edgware, the online flower delivery service provider. "You" and "your" mean the customer placing an order through our website. "Products" means the flowers, bouquets, arrangements, and any associated goods offered for sale on our site. "Website" refers to our e-commerce platform for ordering flower deliveries in Edgware and neighbouring areas.
(a) Placing an Order: To purchase flowers or related products, select your preferred items and follow the checkout process on our website. You must provide accurate details including recipient name, address, and contact information to facilitate prompt and correct delivery.
(b) Order Confirmation: Once your order is submitted, you will receive an order summary on-screen, followed by a confirmation notification via your chosen method. Please review the details for accuracy.
(c) Acceptance of Orders: While we strive to fulfil every order, all orders are subject to availability and our acceptance. We reserve the right to refuse or cancel any order at our sole discretion. If we cannot fulfil your order, we will notify you and provide a refund where payment has been made.
(d) Order Amendments: If you wish to amend your order after placement, please contact us as soon as possible. We will endeavour to accommodate your requests, but changes cannot be guaranteed if the order is already in preparation or delivery.
(a) Freshness & Seasonal Variation: Flowers are perishable and subject to seasonal and supplier variation. While we make every effort to supply the exact product pictured or described, on occasion a suitable substitution may be made if specific flowers or colours are unavailable. Substitutions will be of equal or higher value and maintain the intended style, look, and theme of the chosen arrangement.
(b) Customer Notification: Where significant substitutions are necessary, we will attempt to contact you in advance. If we are unable to reach you, we may proceed with a substitute to avoid delivery delays, ensuring quality and suitability.
(a) Delivery Coverage: We deliver flowers throughout Edgware and neighbouring areas. Please check our website for current delivery zones and estimated lead times. Orders received outside our delivery areas may not be accepted.
(b) Delivery Times: We make every reasonable effort to deliver your flowers on the requested date. While we cannot guarantee specific times, we aim to accommodate preferred time slots for key occasions (such as birthdays and anniversaries) wherever possible.
(c) Failed Deliveries: If the intended recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour, at a safe location, or, where appropriate, re-deliver at a later time. A delivery card or notification will be left to inform the recipient. Additional attempts may incur extra charges. Please ensure correct address details to avoid issues.
(d) Force Majeure: We are not liable for delays or non-performance caused by events beyond our reasonable control, such as severe weather, strikes, or delivery partner issues.
(a) Accepted Payment Methods: We accept the payment options as stated on our website at checkout, including major credit and debit cards and any additional payment methods we may introduce.
(b) Pricing: All prices for products and delivery are displayed on our website in Pounds Sterling (GBP) and include applicable VAT. Prices may change at any time before you place your order, but will not change for a confirmed order.
(c) Payment Security: We utilise secure payment processing to safeguard your payment and personal information. Your card or payment details are not stored by us beyond the duration necessary to process the payment.
(d) Payment Confirmation: Full payment must be received before we dispatch or prepare your order for delivery. Orders without successful payment may be cancelled or delayed until payment is confirmed.
(a) Order Cancellations: You may cancel your flower order by notifying us as early as possible. For cancellations made more than 24 hours before the scheduled delivery, a full refund will be provided. For cancellations within 24 hours, any refund is at our discretion, especially if the order is already being prepared or has been dispatched.
(b) Refunds: Refunds will be processed as soon as practicable to the original payment method. Please allow up to five working days for funds to appear, depending on your financial institution's policies.
(c) Non-Delivery & Order Issues: In the event that we are unable to deliver your order due to our error, or if you are dissatisfied with the quality of the flowers, please contact us immediately. We may offer a replacement or refund after reasonable investigation, at our discretion. Supporting evidence (such as photos) may be requested for quality issues.
(d) Exceptions: Products that have been customised or delivered are generally non-refundable due to their perishable nature, except where faulty or not as described.
(a) Use of Products: Flowers and associated products are for decorative purposes only and should not be ingested unless labelled as edible. We accept no liability for misuse or allergies resulting from contact with flowers.
(b) Limit of Liability: Our total liability to you under these Terms is limited to the price paid for the order in question. We do not accept liability for indirect or consequential loss, loss of enjoyment, or loss of opportunity, whether arising in contract or tort (including negligence).
(c) Website Accuracy: We make every effort to display accurate descriptions and images. However, products may vary and we do not guarantee that the website content is always free from errors or omissions.
(a) Information Accuracy: You are responsible for providing accurate and complete information when placing your order. We accept no responsibility for failed deliveries or issues arising from inaccurate recipient details.
(b) Age Requirement: You must be at least 18 years old to place orders with us.
(c) Website Usage: You agree not to use our website or services for any unlawful, improper, or fraudulent purpose.
All content on the Flowers Edgware website, including logos, photographs, text, and design, is the property of Flowers Edgware or used under license. You may not download, copy, or reproduce any part of the site without our prior written consent, except for purchasing our products in the normal course of business.
We are committed to safeguarding your privacy and complying with UK data protection laws. Personal data provided for order processing and delivery will only be used in accordance with our privacy policy. We do not sell or share your information with third parties, except as required for fulfilling your order or where legally required.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions at any time. Changes will be posted on our website and become effective upon publication. Your continued use of our website and services constitutes acceptance of the updated Terms.
If any part of these Terms is held to be invalid or unenforceable, that part will be interpreted in line with applicable law as closely as possible, and the remaining provisions will continue in full force.
These Terms & Conditions constitute the entire agreement between you and Flowers Edgware with respect to your use of our website and services, superseding all prior agreements or understandings.
If you have any questions about these Terms & Conditions or require assistance with your flower order, please refer to the customer support section of our website for further guidance. We are dedicated to providing excellent customer service to Edgware and the surrounding communities.
These Terms & Conditions apply equally to all customers placing orders for flower delivery in Edgware and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 151 Deans Ln, Edgware, HA8 9NY.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Edgware, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Edgware.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
